Jump to main content

The Contactless Revolution in Hotels and Motels

October 4, 2023
A feature of contactless motels, a code or swipe card serves as a digital room key, granting them access to their accommodation upon arrival.

The hospitality industry has seen significant transformations over the years, but perhaps none as impactful as the contactless revolution that has taken hold in hotels and motels in 2023. In the wake of the COVID-19 pandemic, the travel and hospitality sector has adapted to the changing needs and expectations of guests. Contactless technology has emerged as a cornerstone of this evolution, offering convenience, safety, and efficiency like never before.

Contactless Check-In and Check-Out

One of the most noticeable changes in the hotel and motel industry is the widespread adoption of contactless check-in and check-out processes. In 2023, guests no longer need to stand in long lines at the front desk to get their room keys or settle their bills. Instead, they can complete these tasks using their smartphones.

Upon making a reservation, guests receive a confirmation email or message that includes a QR code. This code serves as their digital room key, granting them access to their accommodation upon arrival. Similarly, when it’s time to check out, guests can settle their bills via a mobile app, reducing face-to-face interactions and saving time.

Mobile Room Controls

Hotels and motels have also introduced mobile room control systems, allowing guests to adjust lighting, temperature, and other room settings through their smartphones or tablets. This level of control enhances the overall guest experience, making it more personalised and convenient.

For example, guests can use their devices to set their room temperature to their liking before even entering the room, ensuring a comfortable atmosphere from the moment they arrive. This contactless convenience extends to other aspects of the room, such as controlling the TV, window shades, and even ordering room service.

Contactless Dining and Room Service

The dining experience in hotels and motels has also seen a significant transformation in 2023. Many establishments now offer contactless dining options, allowing guests to view menus and place orders via mobile apps or QR codes at their tables. This not only reduces physical contact with menus and servers but also streamlines the ordering process.

Moreover, room service has become more contactless, with guests being able to place orders and schedule delivery times through their smartphones. The use of robots and automated delivery systems has also gained popularity, ensuring that guests receive their orders promptly and safely.

Enhanced Cleaning Protocols

In response to the heightened focus on hygiene and cleanliness, hotels and motels have implemented enhanced cleaning protocols. The use of contactless technology plays a pivotal role in ensuring that rooms and common areas are thoroughly sanitised.

Robotic cleaners equipped with UV-C lights are employed to disinfect guest rooms and high-traffic areas efficiently. These robots can navigate through rooms and corridors autonomously, ensuring that every surface is properly sanitised without human intervention. This not only enhances safety but also provides guests with peace of mind.

Contactless Payment Options

The shift towards contactless payments has also reached the hospitality sector. Many hotels and motels, including Travellers Group, now accept various contactless payment methods, including mobile wallets, contactless cards, and digital currencies. This eliminates the need for physical cash transactions and minimises the handling of credit cards.

Additionally, some establishments have integrated blockchain technology for transparent and secure payment processing, further enhancing guest trust and security.

Smart Guest Services

In 2023, hotels and motels have gone beyond traditional guest services by incorporating smart technology into their offerings. Smart mirrors in guest rooms provide weather updates, news, and local information. Voice-activated assistants like AI chatbots assist guests in answering questions and making reservations, offering a seamless and contactless experience.

The contactless revolution in hotels and motels in 2023 has not only addressed the safety concerns arising from the COVID-19 pandemic but has also ushered in a new era of convenience and efficiency for travelers. From contactless check-in and check-out to mobile room controls and enhanced cleaning protocols, the hospitality industry has embraced technology to meet the evolving needs and expectations of guests.

As we move forward, it is likely that contactless technology will continue to play a significant role in shaping the future of hospitality, offering guests a safer and more streamlined experience while enhancing the overall quality of their stay. Whether you’re a frequent traveler or a casual vacationer, the contactless revolution in hotels and motels in 2023 promises to make your journey more enjoyable and worry-free.